Refund Policy

Pay-after-service bookings: nothing is charged until the work is done, so no refund is needed for cancellations.
Online payments: if a booking is cancelled before the work starts, the full amount is refunded to the original payment method, usually within 5–7 working days.
If you are unhappy with completed work, contact support within 7 days. We will send a plumber to fix it under the warranty or offer a full or partial refund.